This is a safe place to get help and find the resources you need

At Student Ombudsperson Services…

Our office exists as a point of contact for students who need assistance in identifying where they should go for help and in determining how to resolve issues related to academic or student life.

Our Mission

The mission of Student Ombudsperson Services is to assist students to be successful learners and to achieve their academic goals by providing assistance in accessing services and resolving issues that are hampering their academic progress. The Ombudsperson takes an active role in identifying areas for improvement in processes and systems that relate to academic and student life.

Services Available

• Assistance in accessing processes for academic appeals
• Identifying appropriate offices and individuals who can help students deal with student services needs, including enrollment and registration, tuition and fees, academic support, and student life
• Appropriate referral for personal or health-related issues
• Other assistance in navigating the university’s programs, process, and offices

The Ombudsperson is the Chairperson of the Tuition and Fees Appeals Board (TFAB).  Students who have exhausted the appeals process in the Office of the Registrar related to tuition and fees may appeal to the TFAB. The TFAB is the final arbiter of appeals for tuition and related fees.  Each appeal is reviewed as an individual case, and cancellation of tuition and/or fees is granted only when circumstances warrant.  The TFAB will consider only those appeals that are filed within one calendar year following the last day of the academic term in which the challenged fees were assessed.

Who?

All Wayne State University students are eligible for services.

How?

Contact: Laura Birnie-Lindemann

798 Student Center Building (SCB)

Detroit, MI 48202
Phone: (313) 577-3487
Fax: (313) 577-9296

e-mail: ombudsoffice@wayne.edu

Student Ombudsperson Services is a safe place to ask for help. We will do everything possible to see that your needs are met and that you can focus on making academic progress at Wayne State. The office will maintain confidentiality as appropriate and feasible based on individual student needs and desires.

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